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    DURHAM FIRST AID`S CANCELATION POLICY

    I understand that:

    • If I am unable to attend my chosen course date Durham First Aid Inc. will gladly switch you 1 time free of charge to another course at a date and time that is convenient for you. I understand, that should I need to switch additional times, a $20 administration fee will be charged per rescheduling.
    • If I have not yet paid for the course (i.e. Durham First Aid Inc. is invoicing my company), or it was discussed that I would pay by cash or debit the day of the course, and I do not show up, myself or my company will be invoiced for the cost of the course, at the agreed upon rate at time of registration.
    • If I need to cancel my registration the following will apply:

      • A refund minus a $5.00 administration charge will be issued by Durham First Aid Inc. if my request to withdraw from a course is made 3 or more business days prior to the start of the course (i.e. Wednesday for a Saturday course, Friday for a Wednesday course).
      • A refund equal to 50% of the course fee will be issued if my request to withdraw from a course is made less than 3 business days prior to the start of the course.
      • No refunds will be issued for those wishing to withdraw once the course has started.
      • If materials have been obtained in advance of the course, all materials must be returned in re-saleable condition before the refund is issued.
    • It is my responsibility to have the pre-requisites required for my chosen course (i.e. current certification if taking a recertification). I understand Durham First Aid Inc. will be checking my prerequisites. If I do not meet the prerequisites as indicated on the registration page, I will be given the opportunity to upgrade to the right course (paying the additional fee required) or I can request a refund (as per the above bullet).
    • If Durham First Aid Inc. needs to cancel a course for unforeseen circumstances, we will:
      • Attempt to transfer the participant into an alternate course date, at no additional cost to the participant.
      • Issue a full refund if no alternate course date is available that fits the participant’s schedule.

     

     

    Thank you for choosing Durham First Aid Inc. for your training needs.